Frequently Asked Questions

Subscription Questions:


Do you ship to my country?

Yes! We do ship World Wide!!

However, make sure your shipping country is covered under Japan Post’s Economy Air (SAL) service. A list of countries serviced can be found here .


When is the cut-off date for the subscription?

We cut off orders on the 15th of every month and usually shipped by the 18th of the same month.

If you made your first order after the 15th, we will be shipping your first box by the 22th of  the "Next Month".

eg. 

Order before Jan 15th, = shipped Jan 22th.

Order after Jan 15th, = shipped Feb 22th.


How often will my subscription be re-billed?

Your subscription will be re-billed every 1st day of the month.


When do you ship out each months box?

We ship out our box once a month between the 15th ~ 22th of the month! Make sure to check out our social media for updates!



When do I get my item?

Shipping will usually take up to 14 days depending on your shipping country.

(Usually in the beginning of following month)


What's in the BOOOXXX?!

Bento-Box: Choose from either Kakoii (cool) or Kawaii (Cute). The box will include 3 gachapons of the selected theme + Japanese sweets!

Premium Box: Your box will contain 6 Gachapons (Japanese capsule toys). We will select these items depending on the theme of the month!! If you have any request please let us know : request@tokyogachaworld.com 

Here are some samples of the past boxes to get an idea!!

Megaton Box: 50 Gachapon set for true gachapon lovers. We will send you 6 ~ 8 series of complete sets + Gachapons matching your request. You could also send us direct requests of what to include in the box.

request@tokyogachaworld.com 


I want to return my product.

Sorry, we do not accept returns for subscription items at this time :'(

However, if you have any questions or requests, we are always happy to hear them at staff@tokyogachaworld.com.

Also, please read the Terms&Conditions before you place your order!


How do I cancel my subscription?

Please cancel from your account. If you have any questions regarding how, please do not hesitate to ask.


One-time Shopping Questions:

When do I get my item?

We ship out our ordered items within 3~5 business days. Shipping will usually take up to 14 days.


Do you ship to my country?

Yes! We do ship World Wide!!

Any merchandise purchased from our Site will be shipped via Japan Post via Economy Air (SAL) and is currently not insured or trackable. Please check if your country is covered under Japan Post’s Economy Air (SAL) service. A list of countries serviced can be found here .


I want to return my product.

If the you are unsatisfied with the product or if it's damaged, you can return them for a replacement or refund within 14 days of receiving them. When requesting for a replacement, please provide us with a photo of the returning product. If your item has a manufacturing defect in its materials or workmanship, we will cover the shipping fee!!


I heard you offer free shipping. Is this true?

Well, that depends on the coupon you currently have! Each coupon has its unique conditions, so make sure you check the descriptions!! 


Other Questions:

What's a Gachapon?

Well, we're happy you asked! A Gachapon is a vending machine dispensed capsule containing various kinds of toys. Gachapon are very popular in Japan and are commonly referred to as Capsule toys or ‘blind box sets’ in English. Although you can choose a collection of toys, which item you will get from that collection is random. As can be expected, the quality of Japanese Gachapon are usually much higher than what you would find in other countries around the world!

You can find more about us here!

I want a specific Gachapon item not listed on your shop. Can you get it for me?

We will do our best to see what we can do for you. Gachapons are seasonal products, hence some are very hard to obtain. If you have any request or suggestions please feel free to contact us at request@tokyogachaworld.com !!

Need more reasons to sign up?

Some say each item in a Gachapon is the bits and pieces of the gacha-figures universe. 

Some say they want to recreate a miniature world with all their favourite characters.

We say it's our duty to help create that wonderful world you imagine.